Refund policy

Syarina Sheen Flowers goes to great lengths to source the very best flowers and products for our customers. Flowers sold online are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on www.syarinasheenflowers.com, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.

 You can generally expect your flowers to last 4-7 days provided they are cared for correctly.

If you feel the flowers have not lasted for at least 2 days let us know within this time. Syarina Sheen Flowers reserves the right to request photos or images of the original flowers. Syarina Sheen Flowers requires that any dissatisfaction with the freshness of the flowers be communicated to us within 2 days of delivery.

To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable.

Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 5 business days to process.